John's Waterproofing

We are new to the area and bought a house that needed two sump pumps in the crawl space and it lined etc . 2300 square feet.
Eric quoted us and they were a little more expensive than another company but our realtor really encouraged us to use John's.

So Eric was super professional and his quote was timely (May 2018 .. you know when no one calls you back ever..) They did the work and took photos of the completed project . Pedro was the project lead and very detailed on explaining how the alarms work etc. Kayla in the front office also was very helpful in getting us the photos and scheduling.

We are now trying to find an electrician to install the 2 electrical outlets for the pumps as they don't do this.

An overall great experience and if only we could get anyone else to even call us back.

I would ask for Eric.. not pushy and gives you options .

I am a huge fan of John's Waterproofing. Alas, this isn't our first rodeo with a wet (OK, flooded) crawl space. We are unfortunate enough to have built on a lot subject to ground water, particularly in the winter. A previous contractor did a horribly inadequate job a few years ago.
Without going into details, John's was very through, professional and did it all ON TIME. Kudos. I can't recommend them enough.

We chose to do a complete encapsulation, and we are so satisfied with our project. They estimated that it would take seven days and it only took five days! Starting with the sales man Sammy, who came out and gave us our quote,this company has been nothing but professional. The same professionalism carried through with all three of our work crews that came out. One for a clean out, the second one for foam, and the last one for electrical. We never felt pressured from the sales person and there was open communication the entire project. Each crew had the mindset that the customer comes first, and that's very hard to find nowadays.

This company did such a great job in waterproofing our entire basement, drains inside and out, sump pump, electrical and finally putting up Brite walls to make basement look so much better.
From Sammy, the initial encounter as assessor and salesman to Lupe and his crew in completing this project in 3 days time. They were respectful, professional and competent. Lupe was great in answering any concerns.
Slight problem after work completion but Lupe can out right away and rectified situation. Everyone I dealt with over the phone was extremely helpful and understanding. Obviously I'll see how things go when rain starts but I'm feeling pretty confident.
I'd totally recommend this company.

I first learned about Johns Waterproofing about eight years ago after I had spent $8000 on outdoor solutions down to even having a new footer built. Resolved nothing at all and I had inches of water in my newly finished basement. In eight years I have never had any more water come in that half of the house, yes it was expensive but it worked the first time! Plus they guaranteed it to work. The outdoor people just kept giving me new outdoor solutions and then saying they're not responsible.
Recently, I had water that began to come in on the other side. It was becoming more frequent that it had to be dealt with. I had underground extensions And it did nothing. At this point, I knew not to spend any more money on outdoor solutions and I had to just go with Johns Waterproofing if I wanted it fixed for good. Well, I recently had the rest of my basement perimeter secured with Johns Waterproofing and I could not be happier and more relieved. it was pouring rain the last few days and I could sleep peacefully knowing there would be no more dealing with water after a rain in the downstairs. Yes, they are a bit expensive... But it works the first time and you will not be dealing with it again! they are the Les Schwab of the industry! they care so much about their customer service from the very first phone call to the very last person you work with. It's very rare to have that today. I've recommended several people and realtors to them when people want a permanent solution. I highly recommend Johns Waterproofing ! Especially a shout out to Vinnie, who was exceptional and trying to make sure everything I needed was taken care of.

I had a bad experience with another company that installed our basement drainage and sump pump system. So recently I went with John's Waterproofing to get a battery back up sump pump installed. I hoped to have a better experience with John's but no such luck. I came home after being gone for a few days and heard alarms ringing downstairs. It turned out that John's technician left the valve on the discharge pipe closed so the pumps were running but no water could get out. As soon as I opened the valve the water was pumped out of the sump. The only reason the basement did not flood is that I have an overflow going to a floor drain which was sufficient to hold the water level below floor level. Super disappointed in their work.

I had schedule an appointment for my yearly service. I have tenants in the area where the sump pump is installed. I ask for an easy 24-48 hour notice for me to give to my tenant. I call them since it pop up on my phone the day of the appointment that they were coming. The lady on the phone said oh she e mailed you. I got NO e mail my last e mail I got was April 2022 when I got my invoice. I have to give my tenants LEGAL notice before entry and with ZERO communication I can not do that! I call to ask to speak to a supervisor and he goes uh huh and ummm ok and ... seriously I hung up on him because those answers from a supervisor is totally unprofessional and uncalled for, they are out to make $$ but customer service they get a Zero star rating. The job you do entails everything not just the job but customer service too.

Had a wonderful experience working with this company. They were well organized and professional. Jacob showed up on time and also gave us a call before he arrived. He evaluated our situation and explained the it very well. He was experienced and friendly.

I got a quote to get four beams reinforced in my crawl space and had to pay half of the money up front. the two laborers came and were literally at my home for less than an hour. did no prep work on the ground to make it level for the smart jacks. they placed two right next to each other on the same beam where only one would be needed because I paid for four but they didn't want to actually have to do any work to get thejack to sit properly in the space we discussed that actually needed reinforcement so just threw it up right next to another one. all the jacks are placed on unlevel ground no gravel placed underneath literally no work was done to prep the site they just put the jacks up and in different spots than was discussed to save time. I tried to get someone back out to my place to fix it and they never show up the day I was rescheduled. I call office to check and front desk person says I'm not even on the schedule for that day. I'm transfered to another person and told the worker called in and they need to reschedule me and gives me a day but can't give me a time after I ask repeatedly. I'm just reassured they will be here and I'm first on the schedule for the morning . I shoulda have been informed they weren't showing up the original day they were rescheduled but I wasn't even put on the schedule according to the first person I spoke with . I should have been called out of courtesy and professionalism as this is a business and I am waiting around all morning for a no show and can't be bothered to be informed. I imafine they are trying to push it out so I don't get someone out here to fix the shoddy work I received within the timeframe given in the contract of 60 days. please don't waste your money and go with another company. the work I received is embarrassing at best and I'm embarrassed I was fleeced by this company.

Another great annual service! Our technician was quick and thorough and made sure our system was working properly. And he was so patient with our dogs! Thank you so much!